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Terms & Conditions

1: Contract

1.1: These terms and conditions cover the agreement for the supply of goods to ("you") the customer from ("we" and "us") HVW Ltd. HVW is a Business to Business Supplier

1.2: Acceptance of your order is subject to status and stock availability. Your order will be held electronically and in paper format by HVW Ltd for future reference.

1.3: You may cancel this agreement at any time, up until the date of dispatch for your order, provided that your order is for non customised garments. Orders for customised garments can be cancelled up until the point that you have approved your printing/embroidery artwork. Once proofs have been signed off, cancellation isn't possible as the goods will then be customised leaving them in a non re-saleable condition.

1.4 Embroidered Garments

When goods are embroidered , as part of the manufacturing process a circular hoop mark my appear on the garment. This is perfectly normal and dissappears after the 1st wash

2: Pricing

2.1: All prices shown in this online catalogue exclude post and packing and VAT, details of which are displayed on our "View Basket" page where you can view a final price before placing your order. Any applicable post and packing and VAT is payable by you in addition to the contract price. Every effort is made to ensure that the pricing on our website is kept up to date and accurate. It is possible that errors may occur leading to incorrectly priced items being listed on the site. In this rare event, you will be contacted by us before the order is accepted and notified of the issue. You then have the option to either accept the updated price or cancel the order.

3: Stock Availability

3.1: We cannot guarantee at the time of purchase that the items you order are always available. If you select a size/colour combination of a product that is out of stock, you will receive notification from HVW Ltd. At this point we will offer you alternative products which we feel will be suitable which you can accept or request a refund.

4: Product Images

4.1: We have made every effort to ensure that the colours and images used in this catalogue give a good representation of the products themselves, but we cannot guarantee this due to monitor resolution/brightness.

4.2 HVW do not manufacture the garments and there may at times be slight variations in the shade of colours . HVW LTD cannot be held responsible for this

5: Delivery Schedule

5.1: HVW Ltd will not be liable for any consequential loss caused by failure of the carrier to deliver.

5.2: Any claim for non-delivery of or damage to the goods in transit should be made within seven days of the date of receipt for them. Our liability in respect of any such claim is limited at our option to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.

5.3: Orders above £100.00 before VAT will be dispatched free of charge. Below this value, a post and packing charge of £5.95 (plus VAT) per order will be incurred for deliveries within most areas of mainland UK. In the event that the carrier is unable to deliver to you and a second delivery journey is required, or if the second attempted delivery is unsuccessful, in which case the goods will be returned to HVW Ltd, additional carriage charges incurred may be charged to you. If your delivery address is not covered by our standard Postage service, you will be contacted by us to advise you of the additional cost involved in dispatching your order.

6: Returns

6.1  Returns HVW LTD is a Business to Business Supplier, we reserve the right to charge a re-stocking fee of 20% for return of non faulty goods